Getting Started
Getting help and support
Whether you are stuck mid-diagnostic or just want to ask a question before you sign up, there is a clear way to reach the Cogliva team. Which one to use depends on whether you are signed in and whether you need an ongoing conversation.
Support requests (inside the app)
When you are signed in, the Support page is the place to get help from our team. Open it from the navigation, click New request, and describe your question or issue with a subject and a short message. Each request becomes a tracked conversation thread, so the full back-and-forth stays in one place.
Once submitted, your request gets a status you can follow at a glance: Open while it is with us, Answered when we have replied, and Closed once it is resolved. You can reply within the thread to keep the conversation going, and close a request yourself when you no longer need help.
How replies reach you
When our team responds, you are notified in two ways: the notification bell at the top of the app shows a new alert that links straight to the thread, and you also receive an email so nothing is missed when you are away from the app. There is no separate inbox to check — open the request and continue the conversation.
Browse help without leaving your work
Support is more than a request form — it is a hub. Alongside starting a request, you can browse the most relevant help topics and open the full Knowledge Base directly from the Support page. When you open an article this way, a back link returns you to exactly where you were working, so you can check guidance and pick up your task without losing your place.
Contact form (no account needed)
For general enquiries — a pre-sales question, a demo request, or a partnership conversation — use the public Contact page. It is a simple form: your name, email, and message. This is a one-off message rather than a tracked thread, and our team replies directly by email.
If you already have an account and need help with your work in the platform, use Support instead — it keeps the history together and is easier for both sides to follow.
Choosing the right channel
- Signed in and need help with your account, a diagnostic, billing, or a feature — use Support.
- Not signed in, or asking a general, sales, or partnership question — use the Contact page.
- Want to remove your account or exercise data rights — see the related article on managing and deleting your data, and the Privacy Policy.
How to use this in Cogliva
- Open Support from the app navigation and click New request to start a tracked conversation.
- Watch the notification bell and your email for replies, then respond in the same thread.
- Use the public [Contact page](/contact) for enquiries that do not need an account.